Returns & Refunds Policy

Because most artwork sold on IBARA is a one-of-a-kind original, our approach to returns is more conservative than a typical retail store — but we still want every buyer to feel confident purchasing.

Damaged or materially different items

You are entitled to a full refund or replacement (where possible) if:

• The item arrives damaged in transit.
• The item received is materially different from its listing (size, medium, or subject).
• The order was lost in transit and cannot be located.

Report this within 48 hours of delivery, with photos, to hello@ibaraart.rw. We will work with the artist or gallery to resolve it, typically with a refund to your original payment method or a replacement piece if one is available.

Change of mind

Original artworks are generally sold as final sale once dispatched, since each piece is unique. Ready-to-ship prints and craft items may be eligible for a change-of-mind return within 7 days of delivery, at the seller's discretion — this is shown on the product page before you buy.

Cancellations before dispatch

You can request a cancellation any time before an order is marked dispatched by contacting us or the artist directly. Once an order is dispatched, the damaged/different item terms above apply instead.

Refund processing

Approved refunds are issued to your original payment method. Processing times depend on your payment provider and are typically reflected within 5–10 business days of approval.

Commissioned work

Custom commissions follow the terms agreed directly with the artist at the time of commissioning, which take precedence over the general policy above.